Feature rich service in the Cloud
Take a Giant Leap Forward
Rich in features. High in reliability. Compu-Phone is proud to offer our advanced CompuVoIP cloud-based phone service to businesses of all sizes. Below is a list of features that are standard with your CompuVoIP cloud phone system.
List of Features
Web based user interface that allows users to configure their PBX, create call queues and groups, view call detail records and billing information, listen to and delete your voicemail, upload music on hold.
Top Level Auto Attendant
(Time Based) Available after N rings or based on time of day.
Sub-Level Auto Attendants
Sub-Level Auto Attendants are often used for different departments within an organization. For instance, you may have a main Auto Attendant for the company, and then a sub-level Auto Attendant for Sales, Support, etc.
Top Level Auto Attendant
(Always On) Allows a caller to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants.
Multiple Top Level Auto Attendants
(Always On) Allows for separate telephone numbers to be routed to unique Top Level Auto Attendants. Each Auto Attendant is configurable individually.
Unlimited Shared Virtual Call Paths
Virtual Call Paths are used to deliver calls to/from the PSTN to either hosted end points or SIP trunks. They are shared / “pooled” by all end points, regardless of location. You can purchase any number of call paths to suit your needs, with the only limiting factors being cost and bandwidth consumption (typically 80 Kbs / call).
Burstable Virtual Call Paths
The Call Paths are also “burstable” meaning you can configure the Cloud PBX to give extra call paths “on-demand” to deliver additional calls beyond the number of paths purchased, up to 10 additional paths. The system will automatically track and bill for the extra call paths. You will have use of the additional call paths for the remainder of the of the billing period.
Auto Attendant Answering
Set up a telephone number to dial directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant Feature.
Live Person Answering
Set up a telephone number to ring a specific extension first, or a group to enable sequential or simultaneous rings. This enables your company to have a live person answer the caller, and not an auto attendant.
Direct Inward Dialing
Set up a telephone number to dial directly to a device or extension.
2, 3, or 4 (or More) Digit Extension Dialing
Your CompuVoIP service can support 2, 3, 4 or more digit extension dialing.
Customize the appearance of your outgoing Caller ID by outgoing number or by extension.
Associate a voicemail box with an extension, or use an announce-only voicemail box to provide users with a pre-recorded message when they choose an option on an auto attendant or extension.
Voicemail to Email
After a voicemail is received, the CompuVoIP service will send an email to any valid email account or alias that you enter into the CompuVoIP-Phone Portal. The message will include the date and time of the call, as well as the duration, caller ID if provided, the mail box number, and an attached WAV file that can be played on a PC or mobile device.
Voicemail to Text Message
Don’t have a smartphone or PDA capable of playing WAV files? Enter an SMS address in the CompuVoIP-Phone Portal and the CompuVoIP service will send a shorter text message to your device. 3rd party text messaging rates may apply.
Enables multiple extensions to be joined as a group, and then calls may be routed sequentially or simultaneously to that group.
Find Me (Digital Assistant)
Setup a personal assistant to “find you” at up to 5 locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.
Place calls on hold, and play music or a commercial on hold.
Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.
Unattended Transfer (Blind Transfer)
Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.
Forward calls via the CompuVoIP-Phone Portal, or via your device or Softphone. Calls may be forwarded to any extension or phone number. Device or Softphone forwarding functionality may vary by manufacturer.
No Answer Call Forwarding
Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.
Busy Call Forwarding
Automatically forwards your calls to an extension, group, phone number when your phone is busy.
Incoming Call Blocking
“Black list” phone numbers to block them from calling your PBX.
Incoming Privacy Screening
Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.
Incoming Caller ID Routing
Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or ACD or Call Queue.
Incoming DID Routing
Route calls based on the number that was dialed. Calls may be routed to an auto attendant, extension, group, phone number, or ACD or Call Queue.
Outgoing Call Blocking
Prevent calls to specific numbers or services.
Incoming Call Identification
Identify an incoming call on the phone’s LCD display by modifying the Caller ID display indicating how the call was routed.
One Button Redial
A device or Softphone feature that redials the last number dialed by the extension user. Not all phones support this feature.
A device or Softphone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.
Call Waiting Indicator
Indicates incoming call (and caller ID, if available) while another call is in process.
Automatic Call Distribution (ACD)
Routes calls in a call center environment to appropriate agents based on factors such as time availability, behavior, and priority levels.
Call Routing Based on Time-of-Day
Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation (e.g., business hours, after hours and holiday hours).
A device or Softphone feature that automates the dialing of a pre-determined phone number.
Company Wide Directory
A list of contacts and phone numbers that are uploaded via the CompuVoIP-Phone Portal, and are made available on IP phones or Softphones.
Forward Calls Locally or Remotely via Phone or Web
Call forwarding is easy to setup and manage.
Caller ID Blocking
Disable Caller-id for all outbound calls made from your PBX.
Dial another user’s extension and activate their phone speaker to make an announcement (Phone specific, check per brand / model).
Disable Outbound Dialing
Disable Outbound Dialing on certain extensions only.
After making or receiving a call, a user may conference in any third party for a 3-way conversation.
Default Music On Hold
Royalty free music provided.
Custom Music On Hold
Music provided by Customer, and uploaded through the Customer Portal.
Commercial On Hold
Record your commercial and upload it to your PBX.
Commercial On Hold By Location or Queue
Multiple commercials on hold may be uploaded to your PBX, and can be unique based on location or queue.
Call Detail Records
Real-time call logging is available via the portal. From, to, call duration, date and time, and call type (International, On-Net, etc.).
In addition, frequently called numbers can ‘tagged’ with text descriptions for legibility.
Call Volume Graphs by Time of Day, Month, Year or Custom Dates
Histograms graphically display calling patterns and trends.
Call Traffic by Extension
Track number of calls by individual.
Track orders, invoices and all billing online.
FREE Calls to Other CompuVoIP Subscribers
All calls “on-net” are FREE. That means you will not be billed for any call to another user on the CompuVoIP network.
CompuVoIP provides local phone numbers or DIDs in most of the LATAs in the United States. That means that we can port your local phone number to our system even if it is not a local number; such as a 732 NJ number on a 718 NY account.
CompuVoIP provides competitive outbound call packages ranging from pay-as-you-go, pre-paid minutes, and unlimited usage plans. Our per-minute rate is competitive, and our quality and reliability is uncompromising.
CompuVoIP offers competitive international rates. Click here for our international rate chart.
E911 Support, Compliant with All FCC Mandates
Every location and phone number where you utilize a device or Softphone gets its own associated E911 entry in the web-based CompuVoIP Portal. The phone number associated with your location is then registered with the national E911 database. Our customers are entrusted with updating this information via the web portal when devices are moved to different locations.
Toll Free Numbers
Utilize one or multiple Toll Free numbers, which may be routed to a specific local, DID, auto attendant, group or queue.
Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, please hold for the next available agent, or press N to leave a message.” When the call is ready to be routed, the ACD implements the routing rules.
Selectively record calls for training or documentation purposes. Requires a dedicated server in the “cloud.”
Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned talk-listen or listen only access.
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