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FAQs About VoIP

Have You Ever Wondered?

If you have a question, we have the answer. And if you can’t find it here on our FAQs page, please do not hesitate to call us or complete the form to the right and one of our highly experienced and knowledgable team members will get back to you shortly.

Cost Benefits

No. You’ll even enjoy significant savings, as hosted PBX services typically only require the purchase of your telephones. This means you’ll have considerably lower acquisition costs and won’t need racks, cards, and additional cabling or installation labor. Your actual line costs (dial tone) are also included.

Yes. We can bundle outbound long distance into your hosted PBX services. This way, you’ll have more predictable charges each month with no bill fluctuations as the use of long distance minutes rise and fall. International and Toll Free costs will always bill separately.

So easy, it’s almost enjoyable: Just add phones. While telephone and PBX systems can require additional circuit cards, cabling, card cabinets and labor along with the cost of the telephones, hosted PBX helps you eliminate all that.

Expect none. Hosted PBX maintenance/repair costs are minimal or none at all.

VoIP eliminates many confusing fees and taxes that usually populate your ordinary phone company bill.

No. If you have branch or scattered locations, you can actually pool your VoIP line resources without being restricted by costly dedicated lines at each place of business.

He can expense the low monthly operating fee instead of depreciating an in-house system over 5 years.

Operational Benefits

Call capacity is more flexible with a CompuVoIP server. The number of simultaneous calls is only limited by the amount of available Internet bandwidth and the number of telephones. With a traditional telephone system, call capacity is limited to the number of subscriber lines it has from the Local Exchange Carrier (LEC).

You can keep your fax line number and it’ll work more efficiently for you. While regular fax lines only receive one fax at a time, many hosted PBX services terminate faxes electronically allowing for multiple faxes to be received simultaneously.

Yes, indeed. Faxes received electronically in an email can be effortlessly stored and redistributed in email form.

Yes. Faxes can be sent out while simultaneously receiving faxes from important customers.

Simple: Call us. In most cases, we can serve you remotely and quickly.

It is far easier to connect users in multiple offices into a seamless voice system with a hosted PBX service than with a telephone system – even a VoIP telephone system. Hosted PBX works well across town as easily as it does across the nation and across the world.

Your hosted VoIP server provides Automatic Call Distribution (ACD), and you determine how the call flow is directed.

Telecommuters can be set-up as easily as taking a phone home and plugging it into a cable or DSL modem. Traditional telephone systems can require a special IP card and other special routing equipment to make this possible.

Small businesses can use Direct Inward Dial (DID) numbers at a lower price point than paying for a PRI circuit. 10-digit DID telephone numbers can be assigned to any extension allowing a customer to call a department or individual directly, bypassing a receptionist.

Service Benefits

Remotely, mostly. While telephone systems frequently require on-site visits from the vendor’s technicians for routine repair, hosted PBX customers may never see a technician from their provider. Generally, Hosted PBX services provide quicker response time to service issues since they do not have to dispatch a technician to their customer’s office.

Most of the time, you won’t need us to come out. Once we’ve shown you how your phones work, you can move phones around within your office. Because your phones contain the programming features within the hardware, they’ll work at home or on the road as if you are in the office. We call this one of the “way cool” advantages of a VoIP PBX.

Certainly not. In the event of any issues with your Hosted PBX, WE know about it immediately and correct it quickly. With traditional telephone systems, YOU discover a problem and then must initiate the repair process with the phone company.

Fire, hurricane, tornado or an extended power outage can destroy your telephone system and stop your office from processing calls. CompuVoIP servers can be programmed to re-route calls automatically if your equipment loses contact with your office. Regardless, auto attendants, voicemail boxes and call forwarding will still process calls from the provider’s Point of Presence (POP).

Inclement weather in some parts of the country can keep employees from reaching the office and answering phones. Your Mobile PBX feature automatically processes calls in any weather when someone is away from the office. Further, your Hosted VoIP server can redirect calls to any 10-digit number with a simple phone call.

Marketing Benefits

Absolutely. Hosted PBX services can provide your customers with published telephone numbers in market areas where you do not have a physical presence. Companies can now test new market areas and provide the feel of a local presence with minimal investment.

Easily. When your consultant, field rep or telecommuter has one of your VoIP phones, they become an extension of your home office. It’s as if they are down the hall. You can even page their extension.

So easy, it’s almost enjoyable: Just add phones. While telephone and PBX systems can require additional circuit cards, cabling, card cabinets and labor along with the cost of the telephones, hosted PBX helps you eliminate all that.

Supporting a business within or under a parent company can get costly and complicated to manage. An independent telephone identity (multiple published numbers in hunt) and communications for a “Tenant” can be expensive or impossible on some traditional telephone systems. Using Hosted PBX services simplifies everything and removes the cost barrier for providing professional call processing and published telephone numbers for each tenant you add.

Small companies can have their incoming calls automatically handled with the grace of a large company’s ultra-flexible auto-attendant system. This can greatly improve the professional image for a small organization.

Of course. With your VoIP-based system obtaining, managing and reporting toll-free numbers, it is cost effective and simple.

The Bottom Line Benefit: P.O.M.

Congratulations upon reaching the bottom of this list! You’ll notice we haven’t overloaded you with technical and telecom jargon. (If you want it, we have it all available). We know you’re most interested in what this technology can do for your bottom line. In the simplest of terms, a CompuVoIP hosted PBX system will radically increase your business efficiency while saving you money and time month after month. Our bottom line is equally simple: We’re here to make sure your hosted PBX serves you impressively well. We’ll even show you how to get the most out of it.  That’s our “Peace of Mind” guarantee.

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Or if you simply have more questions, we are here to help.