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Tag: Cloud VoIP

11 Sep 2019

Busting Five Myths About VoIP

You are still using a legacy business phone system. You’ve heard about the amazing features that VoIP systems have and you can only imagine the positive impacts on productivity, sales, and… your bottom line.

There are some common VoIP myths that may be holding you back.

Here are the top five myths that freeze legacy business phone system owners into inaction.

1. Switching to VoIP is a big deal. Lots of time and effort involved

3. After all that work, it won’t make that much of a difference

4. You have to be a geek to manage a VoIP phone system.

5. VoIP can’t duplicate “pin drop” voice quality.

Let’s deal with each one and set the record straight.

1. Switching to VoIP is a Big Deal. Lots of Time and Effort Involved

Forget PBX boxes and voice closets. VoIP business systems have a very small footprint. A desk phone (or cordless phone), and a router is about all you need.  We program each phone to meet the needs of its user. Our technicians will install the phones, and make sure that you and your staff know how to do all the things you were doing with your legacy system… and so much more!

And you will have flexible network choices including PSTN lines, VoIP/SIP lines, PRI circuits, GSM trunks or a combination of them all

2. It’s Expensive.

Here are the cost components of a business telephone system. Let’s examine each one from the perspective of a VoIP system.

Initial Hardware Purchase.
With a CompuVoIP Hosted VoIP system, the only things you need to buy are the telephones and a router. And we rebate the a portion of the cost of the phones back to you each month. So they are really free!
Forget about costly PBX boxes. All you need is a router to manage and prioritize your voice traffic as it enters the internet.

That’s it!

Software Upgrades and On-site Maintenance
With a legacy PBX system you need a resource that is dedicated to or at least responsible for applying periodic software upgrades and maintenance releases. With the CompuVoIP Hosted VoIP system, all upgrades are done in the cloud. No need to dedicate anyone to this task anymore. And your phones upgrade themselves to the latest software releases. What could be simpler.

Ongoing Charges
If you were paying the telephone company for foreign exchange lines or call forwarding so that you would have ‘presence’ in prestigious area codes (e.g., Manhattan), you have been spending a lot of money each month. VoIP can provide a much more cost-effective solution to this.
And with unlimited calls throughout the US and Canada (subjective to reasonable use restrictions), your monthly phone bills may be significantly reduced.

If you were paying the telephone company for foreign exchange lines or call forwarding so that you would have ‘presence’ in prestigious area codes (e.g., Manhattan), you have been spending a lot of money each month. VoIP can provide a much more cost-effective solution to this.
And with unlimited calls throughout the US and Canada (subjective to reasonable use restrictions), your monthly phone bills may be significantly reduced.

3. After All That Work, It Won’t Make That Much of a Difference

Well, nothing can be further from the truth.  
CompuVoIP’s Hosted VoIP can transform the way you do business today. Here are a few key ways:

Mobility
If you have employees that are on the go every day such as salespeople, technicians, attorneys, or consultants, the CompuVoIP Hosted VoIP system allows employees to make and receive calls on their mobile phones with all the features they enjoy on their desk phones. And their calls originate from their office phone number so they maintain a professional presence at all times.
And if there’s inclement weather in the forecast, employees can take their desk phones home with them. By simply connecting to their home WiFi, their phones will operate just as they would in the office. WiFi and Bluetooth connectivity options make this process even simpler.

Business Systems Integration
CompuVoIP’s Hosted VoIP system integrates with your call center, CTI, PMS, CRM and other third-party systems. It’s a snap to implement Unified Communications and Presence Management. Call agents and salespeople have access to customer records as the call enters their queue.

Appear Bigger Than You Are
With options for voicemail to text and automatic call distribution, your staff is on top of their game with all the tools they need to delight your customers with quick and meaningful responses to their concerns.

 4. You Have to Be a Geek to Manage a VoIP Phone System.
Your user’s phones come custom-programmed to meet their job requirements. Our staff goes the extra mile to provide standard and holiday greeting recordings. An intuitive web interface offers users of all levels the ability to leverage basic and advanced features. A library of helpful and informative videos provides clear instructions on how to use common phone features. And our staff of programmers and provisioners stand ever-ready to assist with any technical issue that arises.

5. VoIP Can’t Duplicate “Pin Drop” Voice Quality.

Have you ever made a voice call on WhatsApp? Or a video conference on Zoom? Voice and video quality pretty impressive? Your phone system is designed to provide superior voice and video quality. Our trained technicians will configure your network to ensure that your voice and video calls receive priority treatment through your data network, and the sound quality will impress you.

Take a watch of our quick video that sums this all up for you. Just click here.

Ready to move? Still have questions? We’d love to talk to you. Give us a call at (718) 887-0300 or chat with us on www.compuvoip.com.

05 Jul 2017

The End of the PSTN

The Public Switched Telephone Network (PSTN). It’s been around forever. Since 1878 to be precise. To consider its demise seems blasphemous and even suicidal. I ask you to be brave and join me on a journey to explore the possibility of a world without the PSTN, and why you should care.

Why a PSTN?

In 1876, telephones were sold in pairs. If you wanted to talk to your sister on the telephone, you would need to lay cable between your house and hers. In January, 1878, the world’s first telephone exchange was established in New Haven, Connecticut. Call switching was performed manually. Operators manned switchboards repeatedly requesting “Number, Plee-uhz”. As the popularity of the telephone grew, iconic telephone poles became part of the landscape in both urban and rural areas in the United States.

By the late 1880s electromechanical switches were introduced, and in the 1920s, rotary dials on telephones replaced the telegraph key on telephones. Crossbar switches that were capable of completing a call in a tenth of a second were introduced in 1935. Electronic switches that completed calls within nanoseconds were introduced in 1968.

In the 1980s the industry began planning for digital services assuming they would follow much the same pattern as voice services, and conceived end-to-end circuit switched services, known as the Broadband Integrated Services Digital Network (B-ISDN). The B-ISDN vision was overtaken by the disruptive technology of the Internet.

Next week we’ll discuss the role of the PSTN today.

29 Jun 2017

Premise vs Hosted IP PBX – Which One is Right for You? (Part 3)

SURVIVABILITY

In the event of a physical disaster that makes it impossible to operate the enterprise from its regular location or to reach that location, both system types support the ability to take one’s desk phone to any location where there is internet service, plug the phone in, and continue to operate as though one was at their desk at work.

However, if the location where the premise-based PBX is located suffers physical damage that impacts the electrical system, and/or the communications infrastructure, the entire phone system will be offline. Off premise phones plugged into the internet will not operate at all. With the hosted system, the PBX “in the cloud” generally has a hot spare redundant system typically located in a geographically distinct area that virtually eliminates the possibility of switching system failure.

With a bit of stretch, let’s include the subject of feature enhancements. The hosted PBX solution will generally install feature enhancements and software patches during its regularly scheduled maintenance window. With the hot spare system taking over during that time, there is no impact to system users. This is especially important to enterprises with locations across multiple time zones or continents.  Premise-based systems would need to schedule the upgrade at time that would cause the least amount of disruption to its users.

PUTTING IT ALL TOGETHER

Compu-Phone and CompuVoIP offer a comprehensive selection of premise-based and hosted VoIP solutions. We’d be delighted to talk to you about creating a future-proof solution for your business. Give us a call at (718) 230-9292 or visit us on the web at www.compu-phone .net.

21 Jun 2017

Premise vs Hosted IP PBX – Which One is Right for You? (Part 2)

USABILITY

Usability is a mixed bag when comparing hosted and premise-based PBX systems. For the most part, the two system types support an equivalent set of the most sought-after business features.

Where the two system types diverge is in their ability to support line appearance buttons.  Here’s the scenario:

A company has 4 lines. A call comes in for John on line 2. After speaking with the customer, John wants his colleague, Sam, to pick up the call to continue the conversation.

In the premise-based PBX world, John can merely call out to Sam saying “Sam! Pick up line 2, please!”. Sam has a button for each of the four company lines on his phone. To pick up the conversation, Sam merely needs to depress the button for line 2 and begin talking.

In the hosted PBX environment, it is not that simple. To enable Sam to continue the conversation with the call, John would need to use the Call Park button to put the call on ‘public hold’. Sam can then access the call by depressing the Call Pickup key on his phone. It’s not a big deal. It’s just a different way of operating. For new enterprises not coming from the premise-based PBX world and are not accustomed to the ‘squared’ systems it won’t really matter. For customers that are transitioning from a premise-based PBX, it is something that will change.

Both system types typically support softphone applications for Windows, IoS, and Android operating systems.

Next week.. we’ll talk about survivability.. summarize, and wrap things up.