Select the Phone System Plan to Match Your Business Needs.
Manually enable recording of specific phone calls.
Web based user interface that allows users to configure their PBX, create call queues and groups, view call detail records and billing information, listen to and delete your voicemail, upload music on hold.
Whether your an Apple or Android user, you can use your smartphones to make and receive calls, join and host meetings, send and receive faxes and texts, and configure phone system settings, notifications, and voicemail.
Record all calls which are then stored for up to 90 days. Recorded calls are then searchable by extension, time, or a combination of both.
Logs all call data including incoming caller id, extension called, date, tiem and duration. Call logs are searchable based on those criteria.
CompuVoip's advanced call reporting dashboard enables you to track, analyze, and generate detailed reports on phone call data within your organization. Including the following; call volume, call duration, call origin (incoming or outgoing), call outcomes (answered, missed, or dropped), and agent performance. Easy to read graphs provide impactful insights into your organization.
CompuVoip hot desking lets you access your own settings, extension, voicemail in any shared phone.
Automatic Call Distribution (ACD) routes incoming calls to the appropriate agent or department, based on user determined pre-defined rules thereby improving efficiency, reducing wait times, and ensuring quick resolutions.
Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation (e.g., business hours, after hours and holiday hours).
Allows a caller to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants.
Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, please hold for the next available agent, or press N to leave a message.” When the call is ready to be routed, the ACD implements the routing rules.
CompuVoips hosted phone system integrates with most CRM platforms automatically logging calls, screen pops based on DID, and click to call functionality.
Artificial intelligence to interact with callers, understand their requests, and provide responses in a more dynamic, efficient, and personalized manner compared to traditional IVR systems.
Allows callers to respond to prompts from the auto attendent by voice.
Add multiple extensions to groups that calls can then be routed to simultaneouslyor sequentially.
Tol Free Numbers with low cost metered rates available on all plans.
Your CompuVoIP service can support 2, 3, 4 or more digit extension dialing.
Associate a voicemail box with an extension, or use an announce-only voicemail box to provide users with a pre-recorded message when they choose an option on an auto attendant or extension.
Receive you're voicemals as an audio file via e-mail.
Converts voicemail audio into a readable text format. This allows users to read voicemails instead of listening to them, which can be useful when you're in a place where you can't listen to them, like a meeting.
Free unlimited calling to the U.S. & Canada included in all plans
Low cost international rates available on all plans with the ability to block international calls from specified extensions.
HD Voice enhances call quality by improving clarity and sound using wideband audio, which captures a broader frequency range; delivering clearer voice, less background noise, and reduced distortion.
CompuVoip provides access to emergency calling services, allowing users to access Enhanced 911 (E911) services.
Contacts and phone numbers can be made available companywide on IP Phones and Soft Phones by adding them via the CompuVoIP-Phone Portal
Dial another user’s extension and activate their phone speaker to make an announcement.
Caller ID information is displayed for incoming calls to your CompuVoip desk phone, softphone, and mobile apps. Additionally, identify an incoming call by modifying the Caller ID display indicating how the call was routed.
Royalty free music provided or download your own.
CompuVoip will record your greetings for you. Simply provide us the text for your greetings, auto attendant or IVR and we will record them for you.
Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.
Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.
Forward calls via the CompuVoIP-Phone Portal, or via your device or Softphone. Calls may be forwarded to any extension or phone number. Device or Softphone forwarding functionality may vary by manufacturer.
Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.
Automatically forwards your calls to an extension, group, phone number when your phone is busy.
Setup a personal assistant to “find you” at up to 5 locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.
Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or ACD or Call Queue.
Route calls based on the number that was dialed. Calls may be routed to an auto attendant, extension, group, phone number, or ACD or Call Queue.
Disable Caller-id for all outbound calls made from your PBX.
One-button redial lets users quickly call the last dialed number with a single press, saving time by eliminating the need to re-enter or search for the number.
A device or Softphone feature that simulates a phone being off-hook, sending received calls directly into voicemail. Other routing options are also available.
Indicates incoming call (and caller ID, if available) while another call is in process.
Indicates which phones are currently on calls via your desk phone BLF.
Dedicated phone number for your business.
CompuVoip hot desking lets you access your own settings, extension, voicemail in any shared phone.
Send and receive SMS text messages from your business phone number using the desktop and mobile app.
Multiple on-site and outside callers can simultaneously participate in password-protected conference calls. Callers can be assigned talk-listen or listen only access.
Interect and respond to your customers on social media via our unified web interface.
Interect and respond to your customers chat via our unified web interface.
After making or receiving a call, a user may conference in any third party for a 3-way conversation.
Automatic Call Distribution (ACD) routes incoming calls to the appropriate agent or department, based on user determined pre-defined rules thereby improving efficiency, reducing wait times, and ensuring quick resolutions.
Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation (e.g., business hours, after hours and holiday hours).
Allows a caller to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants.
Call queues are used to route calls in a first-in-first-out manner to the appropriate extension or group. These extensions can be agents logged into the system. Call Queues are commonly used with an ACD, where the callers hear an announcement that says something like “thank you for calling, all available agents are busy, please hold for the next available agent, or press N to leave a message.” When the call is ready to be routed, the ACD implements the routing rules.
CompuVoips hosted phone system integrates with most CRM platforms automatically logging calls, screen pops based on DID, and click to call functionality.
Artificial intelligence to interact with callers, understand their requests, and provide responses in a more dynamic, efficient, and personalized manner compared to traditional IVR systems.
Allows callers to respond to prompts from the auto attendent by voice.
Add multiple extensions to groups that calls can then be routed to simultaneouslyor sequentially.
| Compare Plan Features | Essential | Prime | Enterprise | Category | Expanded Description |
|---|---|---|---|---|---|
| Manual Call Recording | Y | Y | Y | Administrative | Manually enable recording of specific phone calls |
| Customer Web Portal | Y | Y | Y | Administrative | Web based user interface that allows users to configure their PBX, create call queues and groups, view call detail records and billing information, listen to and delete your voicemail, upload music on hold |
| Mobile App | Y | Y | Y | Administrative | Whether your an Apple or Android user, you can use your smartphones to make and receive calls, join and host meetings, send and receive faxes and texts, and configure phone system settings, notifications, and voicemail. |
| Automatic Call Distribution (ACD) | Y | Y | Y | Call Center | Automatic Call Distribution (ACD) routes incoming calls to the appropriate agent or department, based on user determined pre-defined rules thereby improving efficiency, reducing wait times, and ensuring quick resolutions. |
| Call Routing Based on Time-of-Day | Y | Y | Y | Call Center | Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation (e.g., business hours, after hours and holiday hours). |
| Multi-level auto attendant | Y | Y | Y | Call Center | Allows a caller to select from menu options using a standard telephone keypad. Through the portal interface, calls can be routed to extensions, mailboxes, groups, conference rooms, call queues, or unlimited depths of additional auto attendants. |
