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Job Positions – VoIP Technician


Career Opportunities

Come Join Our Team!

CompuVoIP is a full service VoIP communications company serving the telecommunication needs for major business in the NY Tri-State area, and we are always seeking talented, self-motivated individuals to join our team. Check back often for new position listings.

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Current Position Listing

VoIP Support Technician

CompuVoIP is a NYC based telecom company, installing and providing VoIP services for business across the Tri-State Area. We are looking a talented, customer focused support technician to be the front end for all support requests.

This is a full-time position based in Brooklyn, NY.

What You’ll Be Doing:

  • Managing all emails requests for support and ensure appropriate resolutions
  • Supporting VOIP telephones across multiple platforms
  • Assist customers with connectivity issues
  • Assist customers with password resets, holiday setups, call routing and other voip features
  • Setup and manage routers, switches, VPNs
  • Coordinate, test, and implement applications and technology
  • Participate in 24/7 support and on-call rotation
  • Training and documentation

What We’ll Expect From You:

  • Good communication skills both written and verbal
  • Strong work-ethic, polite, well mannered, willing to learn, diligent, responsible, energetic and able to take direction.

What Requirements We’re Looking For:

  • Experience configuring, deploying and supporting VoIP phones
  • Possess a basic understanding of networking, LAN and WAN principles, routing, subnets, UDP, TCP, IP, Jitter and latency.
  • Understanding of network troubleshooting diagnostics and methodologies (ping, traceroute etc)
  • An expert level of experience in client facing, training, and problem-solving
  • The ability and desire to work, when and as needed, to ensure the availability of services for our clients
  • A critical thinker with excellent problem-solving skills
  • Can work closely with business partners on telephony related issues to assess impact and manage clients
  • A can-do attitude, with the desire and eagerness to grow professionally and learn
  • Foundational ability to troubleshoot network issues
  • General knowledge and the ability to provide day to day support for data network infrastructure supporting voice, data video conferencing, unified communications and collaboration systems and customers.
  • 3-5 years of progressive experience as an individual contributor in the service provider voice environment
  • Knowledge of configuring, deploying and troubleshooting voice applications
  • Knowledge of Yealink telephones, third party SIP devices, gateways, and Firewalls is a huge plus.
  • Protocols: TCP/IP, IP subnetting, VLAN’s, Ethernet, DHCP, DNS, QoS, SIP, H.323

What We Offer:

  • Competitive Salary
  • Technical Training
  • Gym on premises
  • Paid Time Off

Click here to download a PDF of this job listing

Submitting Your Resume

Resumes and job opportunity related emails should be sent to sales@compuvoip.com

All resumes should be submitted in Microsoft Word (.doc or .docx) or Adobe Acrobat (.pdf) formats.

Want to Learn More?

Give us a call at: (718) 230-9292

or send us an email at sales@compuvoip.com

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