VoIP Technician

CompuVoIP is a NYC based telecom company, installing and providing VoIP services for business across the Tri-State Area. We are looking a talented, customer focused support technician to be the front end for all support requests.

This is a full-time position based in Brooklyn, NY.

What You’ll Be Doing:

• Managing all emails requests for support and ensure appropriate resolutions
• Supporting VOIP telephones across multiple platforms
• Assist customers with connectivity issues
• Assist customers with password resets, holiday setups, call routing and other voip features
• Setup and manage routers, switches, VPNs
• Coordinate, test, and implement applications and technology
• Participate in 24/7 support and on-call rotation
• Training and documentation

What We’ll Expect From You:

• Good communication skills both written and verbal
• Strong work-ethic, polite, well mannered, willing to learn, diligent, responsible, energetic and able to take direction.

What Requirements We’re Looking For:

• Experience configuring, deploying and supporting VoIP phones
• Possess a basic understanding of networking, LAN and WAN principles, routing, subnets, UDP, TCP, IP, Jitter and latency.
• Understanding of network troubleshooting diagnostics and methodologies (ping, traceroute etc)
• An expert level of experience in client facing, training, and problem-solving
• The ability and desire to work, when and as needed, to ensure the availability of services for our clients
• A critical thinker with excellent problem-solving skills
• Can work closely with business partners on telephony related issues to assess impact and manage clients
• A can-do attitude, with the desire and eagerness to grow professionally and learn
• Foundational ability to troubleshoot network issues
• General knowledge and the ability to provide day to day support for data network infrastructure supporting voice, data video conferencing, unified communications and collaboration systems and customers.
• 3-5 years of progressive experience as an individual contributor in the service provider voice environment
• Knowledge of configuring, deploying and troubleshooting voice applications
• Knowledge of Yealink telephones, third party SIP devices, gateways, and Firewalls is a huge plus.
• Protocols: TCP/IP, IP subnetting, VLAN’s, Ethernet, DHCP, DNS, QoS, SIP, H.323

What We Offer:

• Competitive Salary
• Technical Training
• Gym on premises
• Paid Time Off

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