Call Management

Unlimited Shared Virtual Call Paths

Virtual Call Paths are used to deliver calls to/from the PSTN to either hosted end points or SIP trunks. They are shared / “pooled” by all end points, regardless of location. You can purchase any number of call paths to suit your needs, with the only limiting factors being cost and bandwidth consumption (typically 80 Kbs / call).

Burstable Virtual Call Paths

The Call Paths are also “burstable” meaning you can configure the Cloud PBX to give extra call paths “on-demand” to deliver additional calls beyond the number of paths purchased, up to 10 additional paths. The system will automatically track and bill for the extra call paths. You will have use of the additional call paths  for the remainder of the of the billing period.

Auto Attendant Answering

Set up a telephone number to dial directly to an Auto Attendant. Callers are then presented with predefined options via the Auto Attendant Feature.

Live Person Answering

Set up a telephone number to ring a specific extension first, or a group to enable sequential or simultaneous rings. This enables your company to have a live person answer the caller, and not an auto attendant.

Direct Inward Dialing

Set up a telephone number to dial directly to a device or extension.

2, 3, or 4 (or More) Digit Extension Dialing

Your CompuVoIP service can support 2, 3, 4 or more digit extension dialing.

Caller ID

Customize the appearance of your outgoing Caller ID by outgoing number or by extension.

Voicemail

Associate a voicemail box with an extension, or use an announce-only voicemail box to provide users with a pre-recorded message when they choose an option on an auto attendant or extension.

Voicemail to Email

After a voicemail is received, the CompuVoIP service will send an email to any valid email account or alias that you enter into the CompuVoIP-Phone Portal. The message will include the date and time of the call, as well as the duration, caller ID if provided, the mail box number, and an attached WAV file that can be played on a PC or mobile device.

Voicemail to Text Message

Don’t have a smartphone or PDA capable of playing WAV files? Enter an SMS address in the CompuVoIP-Phone Portal and the CompuVoIP service will send a shorter text message to your device. 3rd party text messaging rates may apply.

Ring Groups

Enables multiple extensions to be joined as a group, and then calls may be routed sequentially or simultaneously to that group.

Find Me (Digital Assistant)

Setup a personal assistant to “find you” at up to 5 locations. This feature is configured per extension, and offers an extensive number of options to route calls once they have reached the given extension. Callers are asked to “announce themselves”, and are offered the option between locations to try the next location, or to leave a message.

Call Hold

Place calls on hold, and play music or a commercial on hold.

Attended Transfer

Transfer a call to an extension, group, or phone number AFTER announcing the party being transferred.

Unattended Transfer
(Blind Transfer)

Transfer a call to another extension, group, or phone number WITHOUT announcing the party being transferred.

Call Forwarding

Forward calls via the CompuVoIP-Phone Portal, or via your device or Softphone. Calls may be forwarded to any extension or phone number.

Device or Softphone forwarding functionality may vary by manufacturer.

No Answer Call Forwarding

Automatically forwards your calls to an extension, group, or phone number when you do not answer your phone.

Busy Call Forwarding

Automatically forwards your calls to an extension, group, phone number when your phone is busy.

Incoming Call Blocking

“Black list” phone numbers to block them from calling your PBX.

Incoming Privacy Screening

Force callers with “no caller ID” or “blocked caller ID” to enter a number that will be presented as their caller ID.

Incoming Caller ID Routing

Route calls from a unique DID or phone number to any auto attendant, extension, group, phone number, or ACD or Call Queue.

Incoming DID Routing

Route calls based on the number that was dialed. Calls may be routed to an auto attendant, extension, group, phone number, or ACD or Call Queue.

Outgoing Call Blocking

Prevent calls to specific numbers or services.

Incoming Call Identification

Identify an incoming call on the phone’s LCD display by modifying the Caller ID display indicating how the call was routed.

One Button Redial

A device or Softphone feature that redials the last number dialed by the extension user. Not all phones support this feature.

Do-not-disturb (DND)

A device or Softphone feature that simulates a phone being off-hook, sending calls received directly into voicemail. Other routing options are also available.

Call Waiting Indicator

Indicates incoming call (and caller ID, if available) while another call is in process.

Automatic Call Distribution (ACD)

Routes calls in a call center environment to appropriate agents based on factors such as time availability, behavior, and priority levels.

Call routing based on time-of-day

Allows routing decisions based on time and date. Multiple schedules can be configured, as in the case of departments with different hours of operation (e.g., business hours, after hours and holiday hours).

Speed Dial

A device or Softphone feature that automates the dialing of a pre-determined phone number.

Company Wide Directory

A list of contacts and phone numbers that are uploaded via the CompuVoIP-Phone Portal, and are made available on IP phones or Softphones.

Forward your calls Locally or Remotely via Phone or Web

Call forwarding is easy to setup and manage.

Caller ID Blocking

Disable Caller-id for all outbound calls made from your PBX.

Office Intercom

Dial another user’s extension and activate their phone speaker to make an announcement (Phone specific, check per brand / model).

Disable Outbound Dialing

Disable Outbound Dialing on certain extensions only.

3-way Conference

After making or receiving a call, a user may conference in any third party for a 3-way conversation.