In any economic climate it is important to make sure that businesses get value for every dollar. When buying phones from a third party, be aware of the businesses’ needs at the phone level over and above the hardware purchase. It is important to know the risks involved in purchasing phones from a third party.
CompuVoIP’s approach covers all costs associated with hardware and labor in setting up the phones. CompuVoIP’s primary business driver is not supplying hardware or configuration costs. Although the hardware and implementation is critical to the service, CompuVoIP is most concerned that implementation establishes the sound foundation for a best-in-class service.
Risks and increased costs over and above the hardware purchase in buying the phones through a third party:
⇒ Increased errors due to the customer’s manual entry of MAC addresses in the phone configuration spreadsheet.
⇒ Increased labor costs associated with the customer’s manual entry of MAC addresses in the phone configuration spreadsheet.
⇒ Increased complexity in dealing wit another vendor instead of dealing with a single point of contact.
⇒ Increased risks due to unknown consistency of outside hardware distributor. If this vendor changes product lines and does not continue to support your chosen phone model, hardware support may suffer. Most phones have a life of approximately eight years.
It is CompuVoIP’s desire to see your implementation go as smoothly as possible. We feel it is important to pass this experience on to our clients so decisions can be made with the best information available.